The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording
The App can access your stored data if the remote agent requests it, and only if you authorize it explicitely. The app also allows the remote agent to capture, store, process and retain photos taken during the live interactive session.
In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots for Mobile agents, screencast for guests.
On top of that, we also added AR Measure and AI Classification for VISION: Self-guided.
AR Measure turns your device into a tape measure, Classification helps you identify a specific object in a scene.
And as usual, we also improved performance and stability.
Digital Flows: added Accuracy to GPS
Features
- Digital Flows: now able to load an URL in the same webView
Bugfixes
- Agent cannot stop a video sharing
- Case reports broken because of chat messages
Language list retrieval is now dynamic.
Speech Translation events are added to case reports.
Recording platform Improvements.
Samsung Galaxy A8
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